Return policy

We are committed to ensuring your satisfaction with every purchase. To maintain high standards of service and product quality, we have established clear guidelines for our return process. Please review the following policy carefully.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• The item must be unused and in the exact same condition that you received it.
• The item must be retained in its original packaging.

Return Time Frame

You have 30 days from the date of receipt to initiate a return request. Requests submitted after this period may not be accepted.

How to Initiate a Return

To begin the return process, please send an email to sales@normledgin.com. In your email, please include your order details and the reason for the return. Please note: You must email us to obtain the correct return address and further instructions before shipping any items back to us. Returns sent without prior authorization may be refused.

Refund Processing

Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria stated above. Upon approval, your refund will be processed within 7-14 business days. The refund will be credited to your original method of payment.

If you have any questions or require assistance regarding your return, please do not hesitate to contact our customer support team at sales@normledgin.com.